Apr 12, 2019 · First, log in to your HappyFox account and navigate to your tickets page. For the ticket you'd like to change the category, click the "Category" tab underneath the ticket subject.

Easily manage and organize your tickets with our intuitive ticket list view!

Drag and drop fields to rearrange their order within either "Ticket Information" or "Additional Information." Select the checkbox to the left of the field (s) you wish to move. Click the Move button to shift the …

Changing a ticket category allows you to properly organize tickets and ensure that the right team looks into it. ...more. Categories are like folders used for grouping tickets. Changing a...

Aug 28, 2024 · Bulk Editing allows users to change the ticket properties of multiple tickets at once. It also includes actions such as mass delete, reply, and print. Available on all subscription plans.

May 23, 2024 · You can specify the maximum number of days from closure, before which if a customer responds, the ticket will be reopened. Leaving this empty will always reopen the closed ticket when a …

Jan 11, 2024 · Agents can now archive a specific value in a dropdown or multiselect ticket custom fields. This is particularly useful when they want to retain the value in existing tickets while restricting its use …

You can set due dates, categorize these tickets under the default categories or create your custom categories. Custom priorities and statuses can also be created for these tickets based on your …

Oct 3, 2018 · Choose the categories you wish to move tickets from, enable "Execute smart rule only once when conditions match" if needed and associate an appropriate Work Schedule.

With HappyFox you can setup multiple mailboxes, locally called Categories, that allow different departments or groups to handle relevant tickets with one HappyFox Help Desk instance.