IBM and ServiceNow are expanding their partnership to address two of the biggest barriers blocking enterprise AI at scale: the AI-ready data problem and the legacy application layer.

Customers will be able to use IBM tools through the ServiceNow platform to modernize applications, govern data and automate ...

Decades of deeply interconnected legacy systems are the biggest barrier to moving fast on AI, the companies stated. Their ...

ServiceNow's deep enterprise integration and trusted workflow position it as a critical control tower in an AI-augmented ...

Enterprise software has long operated on a relatively stable hierarchy of power: The companies that owned the interface largely owned the customer relationship. Employees moved through dashboards, ...

IT budgeting has gotten a lot trickier as vendors begin to adjust their pricing to include variable charges for agentic AI usage in addition to seat-based licensing fees. A case in point is the ...

ServiceNow's gross margin has slipped from about 80% in fiscal year 2024 to 75% as of the end of the first quarter this year. While subscription margins appear relatively strong in the mid-70% range, ...

ServiceNow has unveiled updates to its workflow management platform advancing its redefinition of itself as the “AI control tower for business reinvention” at its Knowledge customer event this week.

Nonetheless, Anthropic's revenue is soaring, and there is anecdotal evidence that smaller companies are beginning to use AI tools to design custom software programs, rather than buy them from ...

ServiceNow touted artificial-intelligence momentum in its latest earnings report, but investors are sweating a cut to the company’s margin guidance. The software giant now expects a 31.5% margin on ...

$NOW plummeted 18% in one day. Here’s what comes next.

ServiceNow reported solid first-quarter results and raised forecasts, underscoring continued demand for its software even as questions swirl about the impact of AI on the industry. Still, the stock ...