This emerging transformation is known as agentic commerce. Imagine asking an AI assistant to compare smartphones within a ...

On Thursday, San Francisco’s Smith Krivoshey, former class counsel in a consumer class action over kombucha beverages, sought ...

Law Offices of Pius Joseph reports on how AI is revolutionizing the insurance claims process, streamlining efficiency but ...

Malaysia's micro, small, and medium enterprises (MSMEs) face a host of challenges today, from rising operational costs to ...

The hiring process has huge implications on organisational effectiveness. Hiring employees that lack behavioural ...

Spend enough time around consumer products and you realize how much energy gets poured into the moment of decision. Whether ...

Buying a defective product, receiving poor-quality service or being charged unfairly can leave consumers with limited options is the seller or service provider refuses to address the grievance. To ...

Consumer payment trends such as pushback on interchange fees, the rise of buy now/pay later, crypto payments and agentic commerce are set to shape payments in 2026. The elephant in the room is the ...

For Mars Wrigley, Halloween doesn’t end on Oct. 31 — it just restocks. “It’s our Super Bowl of seasons,” says Tim LeBel, the company’s president of sales and self-proclaimed Chief Halloween Officer.

While blockbuster drug innovations have changed health outcomes for decades, we’re now seeing signs that GLP-1 medications like Ozempic and Wegovy may be changing something broader: the consumer ...

As we enter the second half of this decade, consumer behavior continues to shift rapidly. There are many factors at play from rising consumer costs to higher digital engagement to an increased demand ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Consumer behavior is undergoing a massive shift as generative AI ...