While grocers continue to pilot technology that puts AI into the hands of shoppers, companies like Kroger and Hy-Vee are ...

That behavior is now shifting: with agentic AI, shopping is becoming less about finding products and more about expressing intent. Instead of typing keywords or browsing categories, consumers describe ...

Retail has spent the last two decades striving to achieve the modern "smart" store filled with IoT sensors, dashboards, predictive engines and even cashier-less checkout powered by neural networks.

Even as ecommerce expands, the brick-and-mortar experience remains crucially important — and constantly evolving. Now in its 16th year, Retail TouchPoints’ Store Operations and Experience Benchmark ...

The majority of U.S. retail sales remain brick-and-mortar, although online sales are rising. A major shoe retailer announced layoffs amid cautious consumer spending. Retailers industry-wide are ...

BROOKLYN, N.Y.--(BUSINESS WIRE)--As in-store retail operations grow more complex, retailers are reexamining the role of the retail point-of-sale system at the center of their businesses. Modern retail ...

You walk into a large home improvement store looking for a washer assembly to fix your kitchen faucet (and, let’s be honest, a few tips from the staff on how to not ...

Understaffing a store isn’t headline-worthy. Yet, at many retailers, such inefficiencies forfeit more inventory than the smash-and-grab robberies that go viral or make the news. Inventory loss is out ...

Smart Store Services, AI-native Retail Assistants, and Hybrid AI Services help retailers reduce downtime, empower frontline teams, and scale AI across physical and digital stores. NEW YORK--(BUSINESS ...