As part of our investigation into AAMCO, the NEWS4 I-Team obtained access to the company's "Service Recommendation Procedure" -- or internal phone scripts that give you an inside look at what AAMCO ...
How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...
My youngest daughter, Madeline, recently took a job working for Hibooks, a start-up competitor to Audible that’s using the Netflix model to build a following. She’s in customer service (no better ...
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