My recent article on creating a “Map of Paris” to help your organization get unstuck generated a lot of positive feedback, including a few inquiries as to how managers can more generally improve their ...

Operations management strategies encompass a spectrum of approaches designed to optimise the production and delivery of goods and services. Lean methodologies focus on eliminating waste and maximising ...

When ransomware hit Universal Health Services in 2020, it forced one of America's largest hospital chains to revert to pen-and-paper operations for weeks. The $67 million recovery cost was just the ...