Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

MANILA, Philippines — It may seem peculiar to find Intel Corp. operating in the computer telephony business, which had been considered little more than a niche even at the height of telecom bubble. So ...

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Open source IP telephony software packages are helping users move away from the traditional world of proprietary office phone systems, PBXs with closed operating systems and expensive specialty ...

LAS VEGAS & PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the release of the latest edition of ServiceDesk Plus - MSP, the company’s web-based ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

Fremont, Calif. – Bustronic Corp.'s two-slot CompactPCI backplane with H.110 for computer telephony conforms to PICMG specifications. The 7U backplane accommodates 1U low-profile telephony system ...

VoIP has definitely come a long way from its roots in the late 1990s to its role today as a business-critical component within the unified communications (UC) market. Some technology pundits have ...

Amman, Jordan. 10 September, 2007. TeleFinity the leading provider of advanced computer telephony solutions announces that it will launch new line of products during GITEX Technology Week 2007. As ...