The ITIL 4 Foundation guide describes one of the most significant challenges with IT support as the “watermelon SLA effect”. It refers to a mismatch between the service provider’s perception of its ...

Applications are the lifeblood of business. How many companies could run without accounting, ERP or spreadsheets? For that reason, many businesses have been hesitant to offload apps to remote hosters ...

Application monitoring solutions are designed to aid your organisation in detecting and resolving issues with application performance, before they affect your end ...

Microsoft says it will integrate the service into tools like System Center and the company’s Operations Management Suite (OMS). Reports say that Microsoft today announced that it has acquired ...