Person of the Year is one of our most enduring franchises. Every year, we aim to name a Person of the Year—the person, group, or concept that had the most influence on the world during the previous 12 ...

As Artificial intelligence moves into every corner of modern life, we examine the ways AI enhances how we have fun and seek connection. By now, you’re probably aware of AI chatbots and their basic ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

Many businesses today are deploying chatbot technology in enterprise messaging to gain operational efficiencies and competitive advantages. The use of chatbots is growing, and from 2023 to 2030, the ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

The clinical director of a mental health treatment center in Tampa is skeptical that AI can replace human therapists. In fact, for some, she writes, it has done more harm than good.